Our refund and returns policy applies only for defective or wrong‑shipped items. We do not accept returns for change of mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns for downloadable digital products, custom‑made services.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5‑10 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@gempop.vip
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@gempop.vip
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non‑refundable, unless the error is caused by us. If you receive a refund, the cost of return shipping will be deducted from your refund.
We don’t guarantee that we will receive your returned item.
Need help?
Contact us at service@gempop.vip for questions related to refunds and returns.
退款政策
本退款退货政策仅适用于商品存在质量缺陷、发错货的情况。不接受因个人不喜欢发起的退货。
符合退货条件的商品，必须保持未使用、收到时的原样，并且保留原包装。
以下品类不支持退货：可下载数字产品、定制服务。
办理退货，需要提供订单凭证。
请勿将商品寄回生产商。
以下情况仅可提供部分退款：
商品非我方原因造成损坏、配件缺失、不再保持原商品状态。
退款处理
收到退回商品并核验后，我们会发送邮件通知您已收到退货，并告知退款申请是否通过。
审核通过后，退款将在5‑10个工作日内原路退回您的支付账户。
退款延迟或未到账
如果您尚未收到退款，请先核查您的银行账户。
再联系发卡机构，退款入账会存在处理周期。
之后联系您的银行。
完成以上操作仍未收到退款，请联系我们邮箱：service@gempop.vip
促销商品
仅正价商品支持退款，促销折扣商品不支持退款。
换货
仅商品存在质量问题、损坏时支持换货。如需换货，请发送邮件至：service@gempop.vip
退货运费
退货运费由客户承担；若非我方造成问题，运费不予退还。若办理退款，退货运费会从退款金额中扣除。
我们无法保证退回的商品一定可以被我方签收。
需要帮助？
有关退款退货的问题，请联系邮箱：service@gempop.vip